Primetel

For PrimeTel, we handled the design and development of both primetel.com.cy and business.primetel.com.cy, creating a unified digital environment for individuals and businesses. But the project wasn't limited to presenting products and services. A significant part of our work focused on the entire customer onboarding process, from choosing a package to completing a new contract.

More Than a Telecom Website

The experience was designed to let users explore mobile, internet, and TV services, compare available packages, and move clearly toward the choice that fits their needs. At the same time, PrimeTel Business was set up as a separate environment for the needs of professionals and businesses.

From Visitor to Customer

The biggest challenge lay behind the interface. We developed a complex onboarding process that connects package selection, personal detail entry, choosing a new number, and contract completion with PrimeTel's internal systems.

Through the necessary backend integrations, the process can move from an online selection all the way to customer creation, service activation, and contract initiation, turning a complex telecom workflow into a much clearer experience for the end user.

One Connected Digital Ecosystem

The result is more than just two websites. It's a digital ecosystem that connects UI/UX, web development, customer onboarding, and system integrations, organizing different services and business processes into a single, unified experience.